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PrinterScout Support

Here are some informations about how to use PrinterScout.

If you have any further questions please contact our support at :

 support@Scout-Soft.com

 

Getting startet (Please read at least this one :-)

How to configure windows to write information to the Windows Eventlog

Why are there Printjobs with "0" pages printed ?

Why are there Printjobs with "0" Bytes printed ?

How can I print the data ?

How can I export the data to Excel / CSV / HTML ?

How do I work with filters ?

What is the difference between Home and Pro Version of PrinterScout ?

 

Getting started

Installation: Simply extract the ZIP file (setupPS.zip) to a folder and start PrinterScout.exe

Make sure that the windows spooler (printserver) writes to the eventlog

Make sure that you have read-access to the eventlog of the printserver

Start PrinterScout and enter the "Printserver" where the printers are connected :

a) If you want to monitor a locally attached printer then enter for Printserver "localhost"

b) If you want to monitor a remote printerserver then enter the name of this Printserver, eg "Printserver1"

Click the "Update database" button. Now data will be read from the windows eventlog of the Printserver into the PrinterScout database

Once the Update is finished you see the result in the data grid.

You can now apply some filtersettings like Username,printername or timeperiod.

with a right click into the filtersettings you get a context menu with some filter "shortcuts":

To sort the data in the grid click on the column header

 

#1 How to configure windows to write information to the Windows Eventlog

You must configure the windows printerspooler to write information to the Windows Eventlog.

To do so, open the "Printers and Faxes" control panel :

Select "Server Properties" from the File menu:

Select the "Advanced" tab and check the "Log spooler information events" checkbox :

To be sure that the change takes effect we recommend to restart the computer

 

#2 Why are there printjobs with "0" pages printed ?

Some Printjobs are recorded with 0 Pages printed.

This happens with Direct-IP  / Unix Style printjobs.

You may use the "Bytes" value to estimate how many pages were printed.

Future versions of PrinterScout will have some support for such estimations.

 

#3 Why are there printjobs with "0" Bytes printed ?

Some printjobs are recorded with 0 bytes printed.

This happens with PDF-Creators printjobs.

PDF creators use the Windows printing meachanism to create PDF Files.

In this case a printjob with 0 Bytes size is recorded.

 

#4 How can I print the data ?

right click into the data grid.

Select "export to HTML"

After the HTML report is created  you can print the report.

 

#5 How can I export the data to Excel / CSV / HTML ?

right click into the data grid.

Select "export to HTML / CSV"

#6 How do I work with filters ?

please see "Getting started" for a description

 

#7 What is the difference between Home and Pro Version of PrinterScout ?

The Home Version can only work with local printers and 1 printuser

The Pro Version can work with remote rintservers and unlimited printusers

 

 

 

 

 

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